Last updated August 8, 2026

Support Policy

How to contact Shield+

Use the workspace Support page, email shieldplussystems@gmail.com, or call/text 239-821-0684. Include the organization name, affected department, time, and a description without sending passwords or secret keys.

Priority

Security incidents, cross-customer access risk, active billing errors, and full service outages receive the highest operational priority. General setup, training, and enhancement requests are handled after urgent incidents.

Scope

Support covers access, billing, onboarding, and use of purchased Shield+ features. Custom development, data cleanup, marketing execution, third-party provider work, and out-of-scope production changes may require a separate quote.

Safe support access

Shield+ staff access requires an approved internal role and should be logged with a reason. Customer impersonation is not part of the first Finance release.

Beta and external providers

Beta services may change and third-party incidents may affect resolution time. Shield+ will communicate known workarounds and status when practical.