Last updated August 8, 2026

Subscription and Cancellation Policy

Activation and renewal

A subscription activates only after Stripe confirms payment through a verified webhook. Monthly plans renew automatically until canceled. The database service catalog and approved Stripe Price determine the charge.

Managing billing

The organization owner may use the Stripe Customer Portal to view invoices, update payment methods, and cancel where supported. Contact Shield+ if the portal is unavailable.

Payment failure

A failed payment may place access in a configurable grace period. Shield+ will display a billing notice and may restrict the purchased department after the grace period if payment remains unpaid.

Cancellation timing

Unless an immediate cancellation is required or agreed, access continues through the paid period and ends at the recorded entitlement expiration. Canceling prevents future renewals; it does not automatically erase organization records.

Data and export

Customers should export needed reports and records before access ends. Data retention and deletion follow the Privacy Policy, legal duties, backups, and any written agreement.

Adding or removing departments

Department changes may use subscription items, proration, and a confirmation step. Unreleased departments cannot be purchased merely because they appear in the marketplace.